Returns & Refunds

INFORMATION ON THE RIGHT OF WITHDRAWAL AND REFUNDS

These are the relevant informations regarding the Right of Withdrawal of the General Terms and Conditions of Sale of Antica Bottega of Padre Peppe s.r.l.

Withdrawal

The User who requests a service for purposes unrelated to his professional activity has the right to withdraw from the purchase contract concluded with Antica Bottega of Padre Peppe srl without any penalty and without having to provide any reasons, within 14 working days according to and for the effects of the art. 52 paragraph 1 of the Consumer Code, starting from the day of receipt of the product purchased on padrepeppe.it.

The withdrawal may be exercised by the Customer, according to art. 54 paragraph 1 of the Consumer Code, using the withdrawal form referred to in Annex I, part B of the Consumer Code or using the one available on this page or by submitting any other explicit declaration of your decision to withdraw from the contract, to be sent or by registered letter, to Antica Bottega of Padre Peppe srl, Via Solofrano 45/47, 70022 Altamura BA or by email at anticbottega@padrepeppe.it or by fax at +39 080 310 3545 or, in the case of Sale Intermediary, also to the Partner’s email address indicated on the purchase confirmation page and also present in the User Account, also making known 080 310 3545. The letter with return receipt, email or fax must contain the indication of the product and order number. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the above procedure, is borne by the User.

Following the correct exercise of the withdrawal, unless Antica Bottega of Padre Peppe srl does not collect the goods directly, the User will have the obligation to return the goods without undue delay and in any case within 14 days from the date on which the User communicated to the Antica Bottega of Padre Peppe its decision to withdraw from the contract according to art. 54, c. 4. The User must visibly apply the document received from Antica Bottega of Padre Peppe srl on the packaging following the aforementioned withdrawal notice, in which the shipping address and the details relating to the order necessary to identify the return at destination. The User is advised to include a copy of this document also inside the packaging, in order to avoid loss or the impossibility of identifying the return once it has arrived in the warehouse. The relative shipping costs of the goods will be borne by the User, except in the case where Antica Bottega of Padre Peppe srl has not informed him about it at the time of the conclusion of the contract, in accordance with art. 57 paragraph 1 of the Consumer Code.

The goods must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all their parts, accompanied by all accessories and leaflets, identification tags and original labels, where present, still attached to the goods and intact, as well as perfectly suitable for their intended use and free from signs of wear or dirt.

As required by art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Antica Bottega of Padre Peppe srl, upon written communication to be sent to the User within 5 working days of receipt of the goods, may reduce the amount of the reimbursement due to this decrease in value, providing the same, in the case into which the refund has already been paid, the bank details for the payment of the amount owed by the User due to the decrease in the value of the asset.

The Antica Bottega of Padre Peppe may refuse to accept a withdrawal for food products that have even been partially consumed. According to art. 59 of the aforementioned Consumer Code, goods made to measure or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.

Exceptions from the right of withdrawal

In any case, it is understood that, with reference to the performance of the service, the right of withdrawal cannot be exercised by the User after the complete supply of the products by Antica Bottega of Padre Peppe srl if the supply itself has begun with the express agreement of the User and the latter has accepted to lose the right of withdrawal following the full execution of the service by Antica Bottega of Padre Peppe srl.

Refunds

Any reimbursement by Antica Bottega of Padre Peppe srl, if due, will take place according to Article 56 paragraph 1 of the Consumer Code as soon as possible, and in any case not later than 14 days from the date in which the event that gave rise to the reimbursement occurred and in the event of withdrawal, from the day on which the User became aware of the relative exercise. Antica Bottega of Padre Peppe srl, will reimburse using the same payment method used by the User for the initial transaction, unless otherwise expressly agreed with the User and provided that the same does not incur any costs as a consequence of using the different payment method. If the User has expressly chosen a different type of delivery that includes delivery costs higher than those connected to the standard delivery offered by Antica Bottega of Padre Peppe srl (“Additional Costs”), the latter will not be required to reimburse the relative Additional Costs. It is understood that, with the exception of cases in which Antica Bottega of Padre Peppe srl has decided to collect the goods directly, Antica Bottega of Padre Peppe srl may withhold the refund until it has received the goods or until the User has demonstrated that he has returned the goods, whichever occurs first.

Scan the QR code or download the refund form

Copyright © 2021 Antica Bottega of Padre Peppe srl cod. fisc./P.IVA  IT08494780722,  – Tutti i Diritti Riservati – Credit by Wezem

Returns & Refunds

INFORMATION ON THE RIGHT OF WITHDRAWAL AND REFUNDS

These are the relevant informations regarding the Right of Withdrawal of the General Terms and Conditions of Sale of Antica Bottega of Padre Peppe s.r.l.

Withdrawal

The User who requests a service for purposes unrelated to his professional activity has the right to withdraw from the purchase contract concluded with Antica Bottega of Padre Peppe srl without any penalty and without having to provide any reasons, within 14 working days according to and for the effects of the art. 52 paragraph 1 of the Consumer Code, starting from the day of receipt of the product purchased on padrepeppe.it.

The withdrawal may be exercised by the Customer, according to art. 54 paragraph 1 of the Consumer Code, using the withdrawal form referred to in Annex I, part B of the Consumer Code or using the one available on this page or by submitting any other explicit declaration of your decision to withdraw from the contract, to be sent or by registered letter, to Antica Bottega of Padre Peppe srl, Via Solofrano 45/47, 70022 Altamura BA or by email at anticbottega@padrepeppe.it or by fax at +39 080 310 3545 or, in the case of Sale Intermediary, also to the Partner’s email address indicated on the purchase confirmation page and also present in the User Account, also making known 080 310 3545. The letter with return receipt, email or fax must contain the indication of the product and order number. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the above procedure, is borne by the User.

Following the correct exercise of the withdrawal, unless Antica Bottega of Padre Peppe srl does not collect the goods directly, the User will have the obligation to return the goods without undue delay and in any case within 14 days from the date on which the User communicated to the Antica Bottega of Padre Peppe its decision to withdraw from the contract according to art. 54, c. 4. The User must visibly apply the document received from Antica Bottega of Padre Peppe srl on the packaging following the aforementioned withdrawal notice, in which the shipping address and the details relating to the order necessary to identify the return at destination. The User is advised to include a copy of this document also inside the packaging, in order to avoid loss or the impossibility of identifying the return once it has arrived in the warehouse. The relative shipping costs of the goods will be borne by the User, except in the case where Antica Bottega of Padre Peppe srl has not informed him about it at the time of the conclusion of the contract, in accordance with art. 57 paragraph 1 of the Consumer Code.

The goods must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all their parts, accompanied by all accessories and leaflets, identification tags and original labels, where present, still attached to the goods and intact, as well as perfectly suitable for their intended use and free from signs of wear or dirt.

As required by art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Antica Bottega of Padre Peppe srl, upon written communication to be sent to the User within 5 working days of receipt of the goods, may reduce the amount of the reimbursement due to this decrease in value, providing the same, in the case into which the refund has already been paid, the bank details for the payment of the amount owed by the User due to the decrease in the value of the asset.

The Antica Bottega of Padre Peppe may refuse to accept a withdrawal for food products that have even been partially consumed. According to art. 59 of the aforementioned Consumer Code, goods made to measure or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.

Exceptions from the right of withdrawal

In any case, it is understood that, with reference to the performance of the service, the right of withdrawal cannot be exercised by the User after the complete supply of the products by Antica Bottega of Padre Peppe srl if the supply itself has begun with the express agreement of the User and the latter has accepted to lose the right of withdrawal following the full execution of the service by Antica Bottega of Padre Peppe srl.

Refunds

Any reimbursement by Antica Bottega of Padre Peppe srl, if due, will take place according to Article 56 paragraph 1 of the Consumer Code as soon as possible, and in any case not later than 14 days from the date in which the event that gave rise to the reimbursement occurred and in the event of withdrawal, from the day on which the User became aware of the relative exercise. Antica Bottega of Padre Peppe srl, will reimburse using the same payment method used by the User for the initial transaction, unless otherwise expressly agreed with the User and provided that the same does not incur any costs as a consequence of using the different payment method. If the User has expressly chosen a different type of delivery that includes delivery costs higher than those connected to the standard delivery offered by Antica Bottega of Padre Peppe srl (“Additional Costs”), the latter will not be required to reimburse the relative Additional Costs. It is understood that, with the exception of cases in which Antica Bottega of Padre Peppe srl has decided to collect the goods directly, Antica Bottega of Padre Peppe srl may withhold the refund until it has received the goods or until the User has demonstrated that he has returned the goods, whichever occurs first.

Scan the QR code or download the refund form

Copyright © 2021 Antica Bottega of Padre Peppe srl cod. fisc./P.IVA  IT08494780722,  – Tutti i Diritti Riservati – Credit by Wezem

Returns & Refunds

INFORMATION ON THE RIGHT OF WITHDRAWAL AND REFUNDS

These are the relevant informations regarding the Right of Withdrawal of the General Terms and Conditions of Sale of Antica Bottega of Padre Peppe s.r.l.

Withdrawal

The User who requests a service for purposes unrelated to his professional activity has the right to withdraw from the purchase contract concluded with Antica Bottega of Padre Peppe srl without any penalty and without having to provide any reasons, within 14 working days according to and for the effects of the art. 52 paragraph 1 of the Consumer Code, starting from the day of receipt of the product purchased on padrepeppe.it.

The withdrawal may be exercised by the Customer, according to art. 54 paragraph 1 of the Consumer Code, using the withdrawal form referred to in Annex I, part B of the Consumer Code or using the one available on this page or by submitting any other explicit declaration of your decision to withdraw from the contract, to be sent or by registered letter, to Antica Bottega of Padre Peppe srl, Via Solofrano 45/47, 70022 Altamura BA or by email at anticbottega@padrepeppe.it or by fax at +39 080 310 3545 or, in the case of Sale Intermediary, also to the Partner’s email address indicated on the purchase confirmation page and also present in the User Account, also making known 080 310 3545. The letter with return receipt, email or fax must contain the indication of the product and order number. The burden of proof relating to the correct exercise of the right of withdrawal, in accordance with the above procedure, is borne by the User.

Following the correct exercise of the withdrawal, unless Antica Bottega of Padre Peppe srl does not collect the goods directly, the User will have the obligation to return the goods without undue delay and in any case within 14 days from the date on which the User communicated to the Antica Bottega of Padre Peppe its decision to withdraw from the contract according to art. 54, c. 4. The User must visibly apply the document received from Antica Bottega of Padre Peppe srl on the packaging following the aforementioned withdrawal notice, in which the shipping address and the details relating to the order necessary to identify the return at destination. The User is advised to include a copy of this document also inside the packaging, in order to avoid loss or the impossibility of identifying the return once it has arrived in the warehouse. The relative shipping costs of the goods will be borne by the User, except in the case where Antica Bottega of Padre Peppe srl has not informed him about it at the time of the conclusion of the contract, in accordance with art. 57 paragraph 1 of the Consumer Code.

The goods must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all their parts, accompanied by all accessories and leaflets, identification tags and original labels, where present, still attached to the goods and intact, as well as perfectly suitable for their intended use and free from signs of wear or dirt.

As required by art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Antica Bottega of Padre Peppe srl, upon written communication to be sent to the User within 5 working days of receipt of the goods, may reduce the amount of the reimbursement due to this decrease in value, providing the same, in the case into which the refund has already been paid, the bank details for the payment of the amount owed by the User due to the decrease in the value of the asset.

The Antica Bottega of Padre Peppe may refuse to accept a withdrawal for food products that have even been partially consumed. According to art. 59 of the aforementioned Consumer Code, goods made to measure or personalized or which, by their nature, cannot be returned or are subject to rapid alteration or deterioration are excluded from the possibility of withdrawal.

Exceptions from the right of withdrawal

In any case, it is understood that, with reference to the performance of the service, the right of withdrawal cannot be exercised by the User after the complete supply of the products by Antica Bottega of Padre Peppe srl if the supply itself has begun with the express agreement of the User and the latter has accepted to lose the right of withdrawal following the full execution of the service by Antica Bottega of Padre Peppe srl.

Refunds

Any reimbursement by Antica Bottega of Padre Peppe srl, if due, will take place according to Article 56 paragraph 1 of the Consumer Code as soon as possible, and in any case not later than 14 days from the date in which the event that gave rise to the reimbursement occurred and in the event of withdrawal, from the day on which the User became aware of the relative exercise. Antica Bottega of Padre Peppe srl, will reimburse using the same payment method used by the User for the initial transaction, unless otherwise expressly agreed with the User and provided that the same does not incur any costs as a consequence of using the different payment method. If the User has expressly chosen a different type of delivery that includes delivery costs higher than those connected to the standard delivery offered by Antica Bottega of Padre Peppe srl (“Additional Costs”), the latter will not be required to reimburse the relative Additional Costs. It is understood that, with the exception of cases in which Antica Bottega of Padre Peppe srl has decided to collect the goods directly, Antica Bottega of Padre Peppe srl may withhold the refund until it has received the goods or until the User has demonstrated that he has returned the goods, whichever occurs first.

Scan the QR code or download the refund form

Copyright © 2021 Antica Bottega of Padre Peppe srl cod. fisc./P.IVA  IT08494780722,  – Tutti i Diritti Riservati – Credit by Wezem